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ISO 9001:2015

Quality Policy

AP Plus is registered to international standards for quality management and business continuity, across its insurance brokerage services.

Our certifications

ISO 9001:2015 certificate of registration issued to Authorized Policy Insurance Brokers, valid to May 2029
View the full certificate

Assessed by Bluestar Management Systems and found to conform to the requirements of ISO 9001:2015.

Registered entity
Authorized Policy Insurance Brokers
Standard
ISO 9001:2015 Quality Management System
Scope of certification
Insurance brokerage services
Certificate number
101468-QMS-11468
Certification body
Bluestar Management Systems (BMS)
Accreditation
United Accreditation Foundation (UAF), a member of the IAF
Issued
19 May 2026
Valid until
18 May 2029

Policy Statement

We, Authorized Policy Insurance Brokers (AP Plus), are committed to providing customers with service of the highest possible level of quality. In order to achieve this, we are continually improving processes, products and services, meeting and exceeding customer satisfaction at all times.

The implementation of the quality policy is the responsibility of all staff members, with overall responsibility residing with the Board of Directors. It is compulsory that all staff recognize and accept our philosophy of quality service delivery, accepting accountability for their own output.

AP Plus has established and maintains a Quality Management System that meets the requirements of ISO 9001:2015.

Our Commitments

AP Plus is committed to comply with quality control, with its responsibilities under the quality management system, and with sustainable practices, by:

  • Achieving and maintaining a standard of excellence in the operation of our business.

  • Maintaining our reputation for honesty and integrity, and ensuring that this is reflected throughout the organization.

  • Providing sufficient resources and equipment to ensure that we can operate to the documented management system, which is based on the principles of ISO 9001:2015, the international standard for quality management systems.

  • Fully identifying and conforming to the needs of our customers, improving customer satisfaction.

  • Monitoring and reviewing our service provision and processes, identifying potential errors and implementing the necessary actions to eliminate them.

  • Providing extensive staff training, promoting a 'do it right first time' attitude towards quality.

  • Forging partnerships with our suppliers and major players in the private and public sectors to ensure optimum business performance, and ensuring that any suppliers and partners used in the delivery of our services comply with our quality philosophy and company policies.

  • Continually monitoring and reviewing our quality policy to ensure that it remains relevant and effective to the changing needs of our customers.

  • Continuously appraising our business to ensure that the quality of service we provide fully and consistently meets our customers' expectations and all current and impending legislative requirements.

  • Monitoring the effectiveness of our quality system through planned audits, management reviews and customer satisfaction surveys, to ensure quality service delivery.